Customer Support

We're here to help with your order.

Before You Write

To help us find your order quickly, please include:

• The email address you used at checkout
• Your order or transaction number, if you have it (it's in your purchase confirmation email)
• A short description of what you need

Common Questions

I bought the product but haven't received it

Your access is delivered by email, immediately after purchase. If it hasn't arrived, first check your spam, promotions, and junk folders — automated delivery emails often land there. Still nothing? Email us with the address you used at checkout and we'll resend it right away.

I can't access my material / my link doesn't work

Email us with your purchase email address and we'll restore your access.

I want a refund

[STATE YOUR REFUND POLICY — window and conditions. This must match exactly what the sales page promises and what your payment processor honours.]

To request one, email support@themorningplate.com with your purchase email address. Refunds are processed by our payment provider, MundPay, and the money returns to the original payment method.

I see a charge I don't recognise

Charges appear on your statement as [BILLING DESCRIPTOR — the name your processor shows on the card statement]. If something still looks wrong, email us before contacting your bank — we can usually resolve it the same day.

I want to cancel a subscription

[If you sell any subscription or recurring product, explain how to cancel here. If everything you sell is one-time, replace this whole section with: "All of our products are one-time purchases. There is no subscription and nothing recurring to cancel."]

Business Details

MONETIZA DO BRASIL LTDA
Av. Oscar de Almeida Gama, 573 — Aterrado, Volta Redonda/RJ, 27213-260, Brazil
support@themorningplate.com